# Frequently asked questions

> Clear answers on how iusmatch works, anonymity and privacy, costs and billing, how we vet lawyers, and working as counsel. See how iusmatch connects clients and vetted lawyers.

## How it works

How does iusmatch work?You post your legal question in plain language. We turn it into a clear, anonymised case file. Vetted lawyers who fit your question send a proposal with scope, hours and rate. You choose on substance and price, work together in one workspace, and receive the delivery and invoice through the platform.
What happens after I post my question?Your question is turned into a structured case file and anonymised before any lawyer sees it. Lawyers with the right specialty can then send a proposal. Once you accept a proposal, the workspace opens and the work begins.
Do I have to upload documents?No. You can start with just your question. If documents help a lawyer assess the matter, you can add them. They are shared anonymised, just like your question.
Will I receive more than one proposal?Often yes. Several vetted lawyers can respond to your anonymised case file with their own proposal. That lets you compare on substance, approach and price before you choose.
How does the collaboration work after I choose?You work with your chosen lawyer in one workspace per case. There you share messages and documents, follow the milestones and keep a grip on time and cost. You have direct contact, with no middle layer.
What happens at delivery?Your lawyer delivers the work with the checked milestones, the final documents and a note. You can accept, request a revision, or discuss first. If you do not respond within 14 days, the case completes automatically. The invoice is finalised on acceptance.

## Anonymity and privacy

What does anonymous mean at iusmatch?Lawyers see your case, not who you are. Names, addresses and company details are removed before a case file is visible. Your identity is only shared after you choose a proposal.
How is my information anonymised?Anonymisation happens at the database level, not only in the display. There are two levels: standard removes names, addresses and company details; strict also removes dates and financial details.
When is my identity revealed?Only at the moment you accept a proposal and start working with a lawyer. Until then your case file stays anonymised for everyone who can send a proposal.
Where is my data stored?All infrastructure and data sit in the EU. iusmatch is built with privacy by design as its starting point.
Who can see my case?Only vetted lawyers with the right specialty can view your anonymised case file to send a proposal. Your full details are only visible to the lawyer you end up working with.
Does my case stay confidential?Yes. Your identity is only shared under mutually accepted confidentiality terms, and communication runs securely through the platform.

## Costs and billing

What does iusmatch cost me as a client?You pay no platform fee, no subscription and no commission. You pay only your lawyer's hours at the agreed rate, plus 21% VAT. There is no markup on your invoice.
How do I know what I'll pay in advance?Every proposal shows the rate, an estimate of the hours and the milestones. So you see the expected cost before you agree.
What if more work is needed than expected?Extra hours are requested in the chat first, with a reason and a cost. The budget only rises if you explicitly approve it. No surprises afterwards.
How does billing work?Proposals can work with milestones. The invoice is finalised once you accept the delivery. Payment runs through the platform.
Can an urgent case cost more?If you want a case handled urgently, a surcharge may apply. It applies only with your explicit consent and only to the hours in the urgency window. A case that is simply time-sensitive, without an urgency request, carries no surcharge.
Do I pay anything if I don't choose a lawyer?No. Posting a question and receiving proposals costs nothing. You only pay once you accept a proposal and the work starts.

## Trust and verification

How are lawyers vetted?Lawyers are verified on identity, professional registration and firm before they can send proposals.
Is iusmatch a law firm?No. iusmatch is not a law firm and does not give legal advice itself. Lawyers work independently. iusmatch provides the match, the structure and the payment.
Does iusmatch give legal advice?No. The legal advice always comes from the independent lawyer you work with. iusmatch is the platform that connects you.
How do I know a lawyer is right for my case?Your case file is matched on specialty, and every proposal shows the approach and the rate. So you choose on substance, not on marketing budget.
How is my confidentiality handled?Your identity is only shared under mutually accepted confidentiality terms. Privacy is built in through anonymisation at the database level.

## For counsel

How does iusmatch work for lawyers?You are offered structured, anonymised case files that fit your expertise. You review the scope before investing time and submit a clear proposal with your rate and milestones.
What does it cost to take part as a lawyer?There is no subscription. You only pay when you win work. The cost is a small percentage plus a short, time-based component per new client connection.
Is there a discount for repeat clients?Yes. For follow-up cases with the same client the cost is lower than for a new connection. Repeat work is rewarded.
Do I have to do my own acquisition?No. You do not need to do business development. You are offered pre-structured, anonymised matters and stand out on substance rather than marketing.
What about admin and billing?Intake, scope and billing run through the platform, including VAT and payment. That saves you admin and hassle with debtors.

## Practical

Which countries does iusmatch work in?iusmatch is active in the Netherlands, Germany, Belgium and France, with a focus on cross-border matters.
Which languages can I use?You can work in Dutch, English, German and French.
Who is iusmatch for?Mainly entrepreneurs and SMEs with legal questions or work. Private individuals are welcome too.
What kinds of legal help can I get?There are three service types: a document review, a formal letter or demand, and full support on a case from intake to delivery.
Can I use iusmatch for a cross-border matter?Yes. Cross-border questions are exactly where iusmatch connects you to a vetted lawyer with the right specialty and the right area of law.

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## About iusmatch

iusmatch is a legal marketplace that connects individuals and businesses anonymously with vetted lawyers and counsel for cross-border matters. You see the scope and price up front, and your identity is only shared after you accept a proposal.

Canonical URL: https://iusmatch.com/en/faq